Welcome!

• ICSA is moving. Please contact the office at its new location in New Jersey:
  
  24 Wernik Place
  PO Box 350
  Metuchen , NJ 08840
  (732) 767-0330
  
  
• A New Vision For ICSA: Click To Learn More!
  ICSA 2008
  ( If you are having trouble opening the file then please email ICSA and we will gladly email you the document.)
  
  
• Register now for the 2008 CCSMG Spring Conference!
  Please visit the CCSMG Website or you can download the 2008 CCSMG Conference program.

• Customer Service Training Solutions - The Eight Steps to Blended Learning - The following white paper discusses the ways in which you can use blending learning and integrate it into your training program. To read the complete white paper, click here.
  
  

• Calling All Volunteers! - Want to get more involved with ICSA? Here is your opportunity. Simply fill out our volunteer form to get started, click here.
  
  
• Multiple Membership Discount Available! - Companies can now receive discounts on the ICSA annual dues rates if they enroll multiple employees as members. To read more, click here.
  
  
• The ICSA Library is now Online! Post or review documents at your convenience.
  
  
• Employers and Recruiters:
  Fill your positions quickly with qualified customer service professionals. Post your positions online FREE! Find out how on our Job Board
  
  
• Check out our Related Links page for information on Career Resources, Customer Service Consultants, and other related associations.

• Check out our Certification Programs:
  -Certified Customer Service Professional (CCSP) - Manager Program
  -Through the Customer's Eyes - CSR Program
  
  
• Find out more information about Business Training Library education and training opportunities for you and your company. Click here for more information.

ICSA Can Help You Market Products & Services

Did you know that online advertising is growing because of the increased focus on measurement and ROI and because it is a great way to reach people at work? According to Geoff Ramsey, CEO of eMarketer, an estimated 50 million people go online during work; most spend an average of 115 to 132 minutes online each day. To read the full article, click here.

Don't miss out on this valuable opportunity to reach ICSA members through web site advertising and newsletter sponsorship. To find out how to purchase a banner or newsletter ad click here or contact us at 800.360.4272.

Industries Served:

• Manufacturing (Chemicals/Allied Products, Food/Beverage, Pharmaceuticals, Printing/Publishing)
• Non-manufacturing (Business Services, Banking & Financial Services, Hotels & Lodging, Non-profit & Governmental Organizations)
• Plus many more

Web Site Statistics:

ICSA's site is popular with members and non-members. Below are some of ICSA's web site statistics for 2006.

• Hits - Entire site 648,058 (average for 12 months)
• Hits - Per day 25,439 (average for 12 months)
• Hits - Home page 7,017 (average for 12 months)
• Total Unique Visitors - 11,200 (average for 12 months)

In a recent study by the American Society of Association Executives (ASAE), "nonprofit organizations earned higher-than-average delivery rates and open rates for the first five mailings" sent to a subscriber list. "The nonprofits' delivery rate (calculated as 100 percent minus the bounce rate) was 94.05%". ICSA follows all of the ASAE suggested ways to make email communications more successful. Take advantage of this effective communication medium today by sponsoring the ICSA newsletter.

The ICSA Online Library is a tool created specifically to help professionals in the Customer Service Industry by providing best practices, as well as current, topical and cutting edge information. You can search our files or contribute to the library by submitting your own tips, techniques, presentations, proceedures, etc.

Executive Leadership
As an executive, you can find information to make your operation more profitable & learn new ideas to take your service to the next level.

Mid-Level Leadership
The day-to-day operations are yours - keep your skills fresh & learn new ways to work with your staff to provide the best all around service.

Individual Contributor
You are the first point of contact for customers - find out ways that you can improve not only your skills, but your clients' experiences.